Free UK Delivery on orders over £150
Free UK Returns
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WHAT ARE THE BENEFITS OF REGISTERING FOR AN ACCOUNT?

You can check out as a guest on our website. However, by creating an account you will be able to enjoy the following benefits:

  • Track your orders and review past purchases
  • Save items to your Wish List
  • Manage your account details and email preferences.
  • Receive a birthday treat
  • Get 24 hours early access to our sales

DO CHEANEY TAKE ORDERS OVER THE TELEPHONE?

Unfortunately no we cannot take orders over the telephone

DO YOU OFFER FREE DELIVERY?

Yes on orders over £150 we are currently offering Free UK Delivery

HOW CAN I PAY?

You can use credit/debit cards, Pay later in 30 days with Klarna, Pay in 3 instalments with Klarna, Paypal, Amazon Pay and Apple Pay.

Please note some services are not available in every country

CAN I TRACK MY DELIVERY?

Yes, when your order has been dispatched we will send you an email containing the couriers tracking number

WHAT IS YOUR RETURNS POLICY?

If you are not satisfied with your purchase for any reason, even if you simply change your mind, you have 30 days in which to return item to us for an exchange or refund.

DO YOU OFFER FREE UK RETURNS?

Yes we offer Free UK Returns, with DPD and Royal Mail

HOW DO I RETURN MY ORDER?

You can create a free returns label using the DPD Returns Portal

DPD - A printer is required | Royal Mail - No printer Required

  • Create your returns label using one of the online portals
  • Your returns label will be emailed as a pdf file
  • Print and apply the label to your item ensuring you do not place any tape over the barcode so it can be easily scanned.
  • Drop off your item at either a DPD Pick up Shop or Post Office branch depending on which option you chose.
  • You’ll receive proof of posting

Or use Royal Mail's free label printing service

  • Simply show the ‘QR code’ in the email on your mobile phone at a Post Office branch or Royal Mail Customer Service Point and the label will be printed and attached to the parcel

More information can be found on our Returns & Exchanges section

DO YOU OFFER FREE WORLDWIDE RETURNS?

Unfortnately at the moment we are not able to offer a returns service outside the UK.

You would need to arrange the return yourself

If you are returning an item from overseas, the parcel must be clearly marked with: 'RETURNING UNSUITABLE GOODS TO SENDER'

Failure to do so may result in import duties for which we may hold you liable.

The item must be unworn and undamaged and returned in the original packaging.

We recommend you try on the shoes on a carpeted surface to avoid any damage to the soles.

WHY WAS MY ORDER CANCELLED?

We will always make contact with you to inform you of the cancellation and the specific reason

The most common reasons are:

  • The cancellation was requested
  • Unable to ship to requested delivery address
  • Address not provided in English
  • Issue with the payment
  • Quality Issue with the product

CAN I EXCHANGE AN ITEM?

You can only exchange for a different size, colour or an item of equal value.

UK EXCHANGES

  • Simply fill in the exchange section on the returns form and enclose this with your parcel.
  • Then create a return label using one of our free options DPD or ROYAL MAIL

OVERSEAS EXCHANGES

  • Simply fill in the exchange section on the returns form and enclose this with your parcel.
  • You will need to arrange the return of the parcel yourself. The item is your responsibility until it reaches us, therefore we recommend that you send the parcel using a delivery service that requires a signature & insures you for the value of the goods.

If you have paid local VAT on your order you will need to claim it back from your countries relevant Governmet body. Local VAT will be applicable again on the exchange order

DO YOU SHIP TO MY COUNTRY?

We ship worldwide to over 175 countries.

Please visit our International delivery section for the countries we ship to, the courier used and the estimated delivery time.

WHAT SIZE SHOULD I PURCHASE?

We cannot advise what size you are from your foot measurements or drawings.

We recommend you choose your normal size and go from there.

The only way we can advise your size is if you visit one of our stores and be fitted.

WHAT STYLES WOULD SUIT A HIGHER INSTEP?

Look for styles with a 'Derby' or 'Gibson' type lace which will allow for more adjustment

I PREFER A WIDER SHOE. WHAT WOULD YOU RECOMMEND?

For men look for shoes available in a wider G Fit or H Extra Wide . The standard F fitting 12508 last is also considered 'generous'. For women we have a few styles available in D+

WHAT POLISH SHOULD I USE?

On every product page on our website there is a 'We Recommend Section.' Here you will see the accessories we recommend, including suitable polish for that product

DO YOU SELL REPLACEMENT LACES?

Yes, the most popular laces are now available to buy online.

WHAT SIZE SHOE TREE SHOULD I ORDER?

If your shoes are a half size you need to round down to the smaller size, so for example if your shoes are a 10.5 you would need to order the size 10 shoe tree.

DO YOU OFFER A REFURBISHMENT SERVICE?

Yes we are able, because of the quality of the materials used in the original manufacturing process, to offer a full refurbishment service

More information here

CAN YOU REPAIR MY SHOES IF THEY'VE BEEN REPAIRED ELSEWHERE?

Unfortunately no, if you have had your shoes repaired elsewhere we would not be able to offer our refurbishment service

CAN YOU REPAIR MY SHOES IF I HAVE HAD RUBBER STICK ON SOLES ATTACHED?

Yes we can

CAN YOU ATTACH A METAL TOE TIP?

No we do not offer this service

CAN YOU REPLACE THE ELASTIC ON MY CHELSEA BOOTS?

No unfortunately we cant, as the elastic is stitched on when the upper is flat

CAN YOU RELAST MY SHOES ONTO A DIFFERENT LAST SHAPE DURING REPAIR?

No unfortunately we cant.

DO YOU SHIP TO P.O BOX AND MAIL FORWARDING ADDRESSES?

We’re unable to ship to any P.O Boxes or Mail forwarding companies. Make sure your order has a residential or work address to avoid your order being cancelled.

DOES MY ORDER INCLUDE VAT?

If you are placing an order with delivery to the UK your order will include VAT. For all other countries the VAT will be removed. It will show (EXCLUDES VAT) next to the price.

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

It is important to note that you will have to pay local VAT when the shipment arrives in your country these fees are not included in your Cheaney invoice. Please check with your local tax office website for more information

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Opening Hours: Monday-Friday 8:30am-5pm (GMT)

E: customerservices@cheaney.co.uk

T: +44 (0) 1536 760 383

Please take a look at our FAQ's and If you cant find the answer you are looking for you can email us and we will get back to you as soon as we can

Useful Links:

Size & Fit | UK DeliveryInternational Delivery | Returns & Exchanges 

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