Cheaney FAQs

You can check out as a guest on our website. However, by creating an account you will be able to enjoy the following benefits:

• Track your orders and review past purchases
• Save items to your Wish List
• Manage your account details and email preferences.
• Receive a birthday treat
• Get 24 hours early access to our sales

Unfortunately no we cannot take orders over the telephone

You can use credit/debit cards, flexible payment options with Klarna, Paypal, Amazon Pay and Apple Pay.

Klarna's [Pay in 3 instalments] [and] [Pay in 30 days] credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

Please note some services are not available in every country

Yes on orders over £150 we are currently offering Free UK Delivery

Yes, when your order has been dispatched we will send you an email containing the couriers tracking number

If you are not satisfied with your purchase for any reason, even if you simply change your mind, you have 30 days in which to return item to us for an exchange or refund.

Yes we offer Free UK Returns, with DPD and Royal Mail

You can create a free returns label using the DPD Returns Portal or Royal Mail Returns Portal

DPD - A printer is required | Royal Mail - No printer Required

• Create your returns label using one of the online portals
• Your returns label will be emailed as a pdf file
• Print and apply the label to your item ensuring you do not place any tape over the barcode so it can be easily scanned.
• Drop off your item at either a DPD Pick up Shop or Post Office branch depending on which option you chose.
• You’ll receive proof of posting

Or use Royal Mail's free label printing service

• Simply show the ‘QR code’ in the email on your mobile phone at a Post Office branch or Royal Mail Customer Service Point and the label will be printed and attached to the parcel

More information can be found on our Returns & Exchanges section

Unfortnately at the moment we are not able to offer a free returns service outside the UK.

You can create a returns label using the Global-e online returns portal, the cost of the returns label will be deducted from your refund

If you are returning an item from overseas, the parcel must be clearly marked with: 'RETURNING UNSUITABLE GOODS TO SENDER'

Failure to do so may result in import duties for which we may hold you liable.

The item must be unworn and undamaged and returned in the original packaging.

We recommend you try on the shoes on a carpeted surface to avoid any damage to the soles.

We will always make contact with you to inform you of the cancellation and the specific reason

The most common reasons are:

• The cancellation was requested
• Unable to ship to requested delivery address
• Address not provided in English
• Issue with the payment
• Quality Issue with the product

You can only exchange for a different size, colour or an item of equal value.

UK EXCHANGES

• Simply fill in the exchange section on the returns form and enclose this with your parcel.
• Then create a return label using one of our free options DPD or ROYAL MAIL

OVERSEAS EXCHANGES

• Please return the original order to us for a refund and place a new order online
• You can create a returns label using the Global-e online returns portal

We ship worldwide to over 175 countries.

Please visit our International delivery section for the countries we ship to, the courier used and the estimated delivery time.

We cannot advise what size you are from your foot measurements or drawings.

We recommend you choose your normal size and go from there.

The only way we can advise your size is if you visit one of our stores and be fitted.

Look for styles with a 'Derby' or 'Gibson' type lace which will allow for more adjustment

For men look for shoes available in a wider G Fit or H Extra Wide . The standard F fitting 12508 last is also considered 'generous'. For women we have a few styles available in D+

On every product page on our website there is a 'We Recommend Section.' Here you will see the accessories we recommend, including suitable polish for that product

Yes, the most popular laces are now available to buy online.

If your shoes are a half size you need to round down to the smaller size, so for example if your shoes are a 10.5 you would need to order the size 10 shoe tree.

Yes we are able, because of the quality of the materials used in the original manufacturing process, to offer a full refurbishment service

More information here

Unfortunately no, if you have had your shoes repaired elsewhere we would not be able to offer our refurbishment service

Yes we can

No we do not offer this service

No unfortunately we cant, as the elastic is stitched on when the upper is flat

No unfortunately we cant.

We’re unable to ship to any P.O Boxes or Mail forwarding companies. Make sure your order has a residential or work address to avoid your order being cancelled.

If you are placing an order with delivery to the UK your order will include VAT.

If you are placing an order for delivery to Jersey or Guernsey the UK VAT will be removed at checkout once you have entered a valid Jersey or Guernsey postcode

We have partnered with Global-e, a third party service acting as your seller-on-record, so we can ship worldwide. Their software allows our customers to pay in their local currency - duties and taxes will either be included or calculated at checkout depending on the country.

When you buy your Cheaney Shoes through Global-e, you will see that your payment method is charged by **Global-e// Cheaney Shoes**.

This purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which is clearly presented at checkout before you place the order).