Repair Service
With proper care, Cheaney shoes will give comfort, value and service over a considerable time. However, if after wear you wish to extend the life of your Cheaney shoes, we are able, because of the quality of the materials used in the original manufacturing process, to offer a sole & heel repair.
At the moment it's taking around 10 working weeks to refurbish a pair of Cheaney shoes undergoing, as they do, many of the same processes as when they were first made.
- You will be transfered to our refurbishment website to take payment
- We can only accept payments via card
- The refurbishment has to be purchased on its own (no other products are available on this site)
- You will need to create a new account or checkout as a guest
- Gift vouchers purchased on www.cheaney.co.uk are not usuable on the refurbishment site
Standard Sole & Heel Repair
£150
On arrival, the shoes are carefully assessed and placed on the original lasts. The soles and heels are removed, along with the welts and, if necessary, insoles. With skill and care, our crafts people rebuild the shoes, using genuine components and reconstruct it to its original specifications. Finally they are refinished in the shoe room and given new laces and box.
Imperial Sole & Heel Repair
£195
As they enter the factory, the shoes are carefully assessed and placed on the original lasts. The soles and heels are removed, along with the welts and, if necessary, insoles. With skill and care, our crafts people rebuild the shoes, using genuine imperial components and reconstruct it to its original specifications. Finally they are polished, boxed with new laces and then returned to you.
The Imperial Refurbishment is only applicable to shoes from our Imperial Collection.
Heels Only
£55
It takes around two working weeks to replace the heels on a pair of Cheaney shoes or boots. Upon arrival, the shoes are carefully assessed and placed on the original lasts. The heels and heel nails are then removed, and the seat of the sole, where the heel is reattached, is cleaned and cemented in preparation for the new heel. The new heel is then cemented and pressed onto the shoe before being refinished and nailed. A new seat sock is inserted, and the shoes are cleaned and polished, with new laces added if required. Finally, the shoes are inspected, boxed, and returned to you.
Trainer Resole (Cheaney Otis Only)
£75
It takes around four to five working weeks to replace the soles on a pair of Cheaney 'Otis' trainers. Using the original high-quality materials, our skilled craftsmen carefully replace the sole, stitching it through the original holes, while leaving the rest of the shoe intact. Please note we can only resole once and this is dependent on the condition of the upper. We can only offer this service on Cheaney made trainers called Otis
Repairs Disclaimer
Our repairs department can usually resole shoes and boots up to three times – this is dependent upon how well they have been cared for during their time with you. By sending your footwear for repair, you acknowledge and accept the associated risks.
Before initiating the repair process, our team conducts a thorough inspection. During this inspection, if we determine that your footwear is beyond repair due to its age or condition, or if we believe that it may not withstand the repair process, we will contact you to advise, refund the cost of the repair and return the footwear to you.
Occasionally, we may proceed with a repair on an "Own Risk" basis. This means that our team have identified potential risks of the shoes breaking down during the repair process. In such cases, we will contact you to discuss the situation, and you would need to agree that we can proceed with the repair while acknowledging that we are not liable for any issues that may arise.
It is important to note that the true extent of the footwear's repairability may only become apparent once the repair process has commenced. If it is determined that the footwear is beyond repair at that stage, we will contact you to advise and refund the cost of the repair, but we will not provide a replacement pair.
While our manufacturing process produces exceptionally handcrafted, durable footwear, we do not offer a lifetime guarantee.
Frequently asked questions
What do I do once i've paid?
1. Pack your footwear securely in a suitable box, make sure to remove any shoe trees & shoe bags
2. Print out a copy of the order confirmation and enclose it with your shoes
3. Create a Free Royal Mail Returns label by clicking the return my item(s) button below
4. Enter your order number as the reference
- Your returns label will be emailed as a pdf file
5. Print and apply the label to your item ensuring you do not place any tape over the barcode so it can be easily scanned.
6. Drop off your item at a Post Office branch or Royal Mail Customer Service Point and then you’ll receive proof of posting
Or use Royal Mail's free label printing service
- Simply show the ‘QR code’ in the email on your mobile phone at a Post Office branch or Royal Mail Customer Service Point and the label will be printed and attached to the parcel
7. We will email you to confirm we have received the parcel and again when the refurbishment process has started
Whats the difference between a standard and imperial refurbishment?
- The Imperial refurbishment is specifically for shoes from our Imperial Collection. They feature In-channel stitched oak bark leather soles. If you are unsure if your shoes are from this collection then please contact us
How long will it take to repair my shoes?
- For a Standard & Imperial Refurbishment it's currently taking around 10 working weeks
- For a Heel only repair its currently taking around 2 working weeks
Can you repair my shoes if they've been repaired elsewhere?
- Unfortunately no, if you have had your shoes repaired elsewhere we would not be able to offer our repair service
Can you repair my shoes if i have had rubber stick on soles attached?
- Yes we can
Can you attach stick on rubber soles for me?
- No we do not offer this service
Can you attach a metal toe tip?
- No we do not offer this service
Can you replace the elastic on my chelsea boots?
- No unfortunately we can't, as the elastic is stitched on when the upper is flat
Do you ship to P.O box and mail forwarding addresses?
- We’re unable to ship to any P.O Boxes or Mail forwarding companies. Make sure your order has a residential or work address to avoid your order being cancelled.
Factory Holidays
Our factory is closed for annual holidays on the dates shown and therefore these dates will not count towards the estimated processing times of your repair.
2026
01 Jan - 05 Jan
02 Apr - 08 Apr
04 May - 05 May
22 May - 01 Jun
24 Jul - 10 Aug
31 Aug - 01 Sep
02 Oct - 12 Oct
23 Dec - 04 Jan
For over 140 years, we've been crafting exceptional footwear in the heart of England's shoemaking county. Discover the skilled craftsmanship, traditional techniques and attention to detail that go into making every pair of Cheaney shoes.
Nothing compares to visiting a Joseph Cheaney & Sons store in person and receiving a fitting consultation from our expert staff. However, we understand that visiting a store isn't always an option for everyone so we've put together this guide to help you choose the correct size
If you’re wondering which products and colours we recommend to look after your shoes. We've put together this guide; you will find a comprehensive list of our current leathers with the recommended products. Feel free to use some creative licence within reason.
Regardless of the style or cut of your suit, choosing the right colour shoes for your outfit is crucial to achieving a sophisticated and well put-together end result for your big day.
What's an Oxford and how does it differ to a Derby? How is a Brogue different to a semi brogue? Discover the range of different styles of footwear we design and manufacture in our Northamptonshire based, UK factory and learn more about their origins and history.
Polishing, if done regularly, shouldn’t take up too much of your time and won’t be at all arduous, as long as you do the basics right. Discover our top tips and step by step video of how to keep your shoes looking their best and what the best care products are to use.
Have you ever wondered what the letter(s) B, C, D, R, GV means in the name of the style of footwear; well it references the sole used. Gain insight into the different types of soles we use on our footwear, from a traditional leather to heavy duty rubber sole, there is a sole for every occasion.
The last is the 3-dimensional form on which our shoes are constructed. The shoe proportion, shape, fit, width and character start with the last. If you can identify the last that suits your foot, all the shoes or boots built on that last will fit well.
We only source high-grade leather from the best tanneries in the UK and abroad to produce our footwear. Our collection includes various leathers and we are constantly discerning new treatments and characteristics to expand our unique collection.
The common myth is that suede shoes are notoriously difficult to keep looking their best. However, don’t be put off as this really isn’t the case; whether it’s a new pair or you need to rejuvenate an exsiting pair, we’ve created a definitive guide on how to care for and protect suede shoes.
