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Browse our Customer Testimonials

Adam Bunting

Classic British service with a Smile

Our Sunday drive took us to Desborough today and I secretly new why I wanted to visit. From the moment of pulling into the car park I knew this was going to be a shopping experience to remember. James was such a gentlemen. His guidance, advice and knowledge all whilst training a lovely new member of the team. I wish you all the best Maggie. Now the shoes- I love buying a pair of new shoes and have enjoyed every moment wearing my 5 pairs I have already. My selections with careful help today just complete my working attire and I was just pointed in exactly the right direction. Not pushy sales just a classical classy place to acquire a fine piece of British timeless fashion. I left feeling a million pounds with a smile from cheek to cheek. So looking forward to the comments I receive when I wear these shoes as clients on many occasion comment on how well heeled I look. Thank you once again and I will be coming back very soon for a another visit.
Rod Lees

Service Online

Excellent service changed size return easy Excellent quality and have been buying Cheaney shoes for 40 years and are better than ever
Rob Butterworth

Excellent customer service

I have to comment on the outstanding customer service I have been given by Cheaney.I bought a pair of their King boots (from a different supplier), and began my normal 'new shoes' routine of conditioning them with Saphir renovateur.Unfortunately the colour began to transfer off the boots onto the cloth! I ended up lightening them to a very pale brown colour.I contacted the factory asking for help, and if transpires that there is a warning on the herring website about not using this cream with burnished boots!So-- I bought the boot from a different supplier AND it was totally my fault as I didn't read the warning!Despite this, John had me return the shoes (for free), and recoloured them (for free) and sent them back (FOR FREE).I have never experienced anything like this - if you are in any doubt that Cheaney shoes are worth the extra money, all I can say is the customer service alone is worth the cost!Many thanks again for your help John.Rob
Paul Wilkinson

Leeds Store - Good Member of Staff

I have always walked past the store in Leeds and never ventured due to a look I got from a member of staff that worked there. On Sunday (10th February 2019) I decided that I was going in as I have always wanted a pair of Old Classic Derby's. The member of staff working at the time was called Macaulay. This guy knew his stuff and it's refreshing to see someone that actually passionate about working for Joseph Cheaney. Nothing was too much of a problem and although I thought I knew about shoe care, Macaulay gave some great advice. I now own a pair of Old Classic Derby's and now know why my late grandfather always wore Joseph Cheaney shoes.Great service and advice to match the best shoes ever made.
Robert McIntyre

My thanks for excellent service

I was looking to purchase a particular pair of Cheaney shoes which, according to your website, were 'out of stock' in my size. On telephoning your company, I spoke to a young woman named Kate, who on hearing my tale of woe quickly sourced a pair of the requisite shoes, in my size, in one of your London stores. These were delivered to me most promptly, and now I have the pleasure of wearing them. My sincere thanks to Kate for all her help, and to the company for an excellent pair of shoes, and brilliant customer service. Sincerely yours, Robert McIntyre
Russell Whaile

Superior Looks and Comfort

I am the proud owner of more than 10 pairs of Cheaney shoes bought online or from your Desborough factory shop. Over the last five years you can see this is a company on the up and up - well managed and producing an outstanding range of shoes and boots that are an absolute pleasure to wear. They are worth every penny in looks comfort and style and congrats on the recent Queens Award for International Trade - and for being hand made in Northamptonshire!
Simon Gray

Excellent customer service

I have owned Cheaneys for over ten years now and have been luckily enough to have the opportunity to add another three pairs of shoe to my wardrobe in the last 18 months. Having recently moved to London I have had the good fortune to frequent the Jermyn Street store where I have been blessed to have been served by Claudio. Claudio is as polite and helpful as knowledgable. I have been bowled over by this level of service from putting up with my strange feet to advising me on how to rectify my shoe care blunders. Claudio is a credit to the brand and I cannot praise him highly enough. The shoes and the team could not be more highly recommended. Very many thanks!
Ian Pugh


What a transformation! Sent in a very tired and well worn pair of Cheaneys, more in hope than expectation. Good communications initially, with options discussed that I didn't know were available. The uppers were water damaged and had become somewhat brittle, and it was touch and go whether they would be able to attach the new sole properly. I gave the go ahead, as there was little to lose (the shoes were all but useless as it stood). As promised, 6 or so weeks later, a Cheaney box arrived containing my shoes. The transformation is astonishing. New soles and heels, new linings and laces. The uppers have received some expert tlc and, whilst they're not back to 'brand new' condition, they look brilliant. Nearly new shoes, already broken in to my foot-shape, with a good few miles in them? For a hundred quid? Bargain...
Ian Carroll

I cannot tell you how happy I am with these shoes

I cannot tell you how happy I am my Cairngorm shoes. I had a pair of Lotus Veldtshoens back in the 70's and have been looking for another pair for ages. I came across yours by accident after having recently purchased a pair of your Chelsea boots at a shop in Bury St. Edmunds. I was so taken with those boots, even though I've worn R.M Williams examples for years, that I looked at your website upon my return to NY state. So glad I did as these shoes are perfect in every way. Thanks so much. All the best, Ian. Ps. Your delivery service is unbelievable, was amazed that they arrived so fast.
James Barber

Love my Cheaney shoes

As far as I know, I have never run into another Cheaney shoe wearer in Chattanooga, TN (USA), my hometown. I can't tell you how many times a week I get complimented on my shoes - people ask all the time what they are and where I got them. Whether it's my Tenterden (favorite pair), or my black Oxford Wingcaps, or my brown Avon Country Brogue Wingcaps, or my James II Wingcaps (expresso, chestnut and dark leaf), I see head turns all the time. I know they're not looking at me - they're looking at my feet! I build my wardrobe every day from the bottom up - which pair of shoes should I wear today, then which socks and pants and shirt and jacket. I even built a special bench for the inside of my home where every shoe lives when not being worn - with their own Cheaney cedar shoe tree, in their own Cheaney bag. And I have a matching Cheaney belt for each pair of shoes. They are the most comfortable shoes I've ever owned - can walk all day in them from the first day out of the box. I'm saving up now for my next purchase - trying to decide which pair to get. They are the best investment I've ever made in my feet! Thank you for making the best shoes on the market, and for your excellent service to this "Yank" all the way across the big pond.