Free Returns
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Returns Information

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EXTENDED XMAS RETURNS

From 1st November 2018 we have extended our usual 30 day returns policy until 31st January 2019

That means you can shop now for Christmas presents and you can return them for an exchange or refund until 31st January 2019

Happy Shopping

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If you are not satisfied with your purchase for any reason, even if you simply change your mind, you have 30 days in which to return item to us for an exchange or refund.

The item must be unworn and undamaged and returned in the original packaging.

We recommend you try on the shoes on a carpeted surface to avoid any damage to the soles. Please note all shoe care products are non-returnable

We are able to offer a free returns service from the following countries:

UK - Mainland
Austria
Belgium
Czech Republic
Germany
Denmark
Estonia
Finland
France
Lithuania
Luxembourg
Latvia
Netherlands
Poland
Portugal
Sweden
Slovakia

Free Returns with DPD Pickup

Three simple steps to ensure your parcel is returned safely

  1. Complete the returns form (this is at the bottom of the paperwork sent with your order) and pop it into your parcel
  2. Write your order number on the label provided; your order number begins with W00. Peel it off and stick it on the parcel, removing or covering old labels
  3. Visit www.dpd.co.uk/pickuplocator to find your nearest Pickup shop and drop off your parcel, you’ll be given a receipt so you can track it.

If you have misplaced your returns label or if there wasn't one in the box please email info@cheaney.co.uk and we can arrange one to be emailed.

 

Please note if you do not send the parcel back using the above service and decide to use another method of return we will not be able to reimburse you for this

 OTHER COUNTRIES

Unfortunately if you are not located in a Country where we offer a Free returns label the order(s) need to be returned at your own expense and within 30 days of receipt. The parcel must be clearly marked with:

'RETURNING UNSUITABLE GOODS TO SENDER'

Failure to do so may result in import duties for which we may hold you liable.

The item must be unworn and undamaged and returned in the original packaging.

We recommend you try on the shoes on a carpeted surface to avoid any damage to the soles.

Shoe care products are non-returnable.

REFUNDS

We aim to process all refunds within 1-2 working days of receiving the item. Please be aware at busy periods this may take slightly longer.

We will send you an email confirming that the refund has been processed.

Refunds may take up to 10 working days to appear in your account. This time frame is dictated by your bank or card issuer and is outside of our control.

FREE EXCHANGES

If you require an exchange for a different size we will deliver it back to you at no extra cost. Fill in your pre-printed returns form indicating which items you are returning and wish to exchange, including the details of the item you wish to receive in exchange.

Place this form in the parcel you are returning to us along with the items.

If you require a different product (rather than a different size of the same product) you will need to place a new order and return the original item for a refund.

The item is your responsibility until it reaches us, therefore we recommend that you send the parcel using a delivery service that requires a signature & insures you for the value of the goods.

You will receive an email confirming that we have received your return and are processing your exchange; you will receive a further email when the exchange has been dispatched. Our standard delivery times apply for exchanges

CANCELLATIONS

The United Kingdom's Distance Selling Regulations give you the right to cancel your order within 7 days and receive a full refund including the original postage charges.

Cancellations must be made in writing and can be emailed to: info@cheaney.co.uk

For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. Please contact us at info@cheaney.co.uk soon as possible after placing the order.

You are responsible for the delivery costs to return the item back to us

FAULTY / INCORRECT ITEMS

In the rare event that your product is faulty or we have made a mistake and sent you the wrong order please contact us by email info@cheaney.co.uk quoting your order number and our online team will respond as soon as possible.

RETURNS ADDRESS

Cheaney Shoes Limited 

69 Rushton Road

Desborough

Northants

NN14 2RR

United Kingdom

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