30 Day Returns Policy
Free Worldwide Delivery On Orders Over £150
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RETURNS & EXCHANGES

FREE RETURNS

We are including a free DPD returns label for UK (Mainland) orders which you may use to return your order to us

You can find your nearest pick up store using the link below

DPD Return Shop Finder - Click Here

If you do not wish to use the DPD return label or a drop off location is not near to you, you may prefer to choose an alternative method of return.

ALTERNATIVE RETURN METHODS

Unfortunately Cheaney does not cover the cost of these

Here’s a couple of methods we recommend:

Royal Mail

Collect+

Parcel2go

If you are not satisfied with your purchase for any reason, or if you simply change your mind, you have 30 days in which to return item to us for an exchange or refund.

The item must be unworn and undamaged and returned in the original packaging.

We recommend you try on the shoes on a carpeted surface to avoid any damage to the soles.

OVERSEAS RETURNS

Unfortunately Cheaney does not cover the cost of this and you would need to arrange the return yourself

If you are returning an item from overseas, the parcel must be clearly marked with:

 

'RETURNING UNSUITABLE GOODS TO SENDER'

Failure to do so may result in import duties for which we may hold you liable.

The item must be unworn and undamaged and returned in the original packaging.

We recommend you try on the shoes on a carpeted surface to avoid any damage to the soles.

REFUNDS

We aim to process all refunds within 14 working days of receiving the item. Please be aware at busy periods this may take slightly longer.

We will send you an email confirming that the refund has been processed.

Refunds may take up to 10 working days to appear in your account. This time frame is dictated by your bank or card issuer and is outside of our control.

FREE EXCHANGES

If you require an exchange for a different size we will deliver it back to you at no extra cost. Fill in your pre-printed returns form indicating which items you are returning and wish to exchange, including the details of the item you wish to receive in exchange.

Place this form in the parcel you are returning to us along with the items.

If you require a different product (rather than a different size of the same product) you will need to place a new order and return the original item for a refund.

The item is your responsibility until it reaches us, therefore we recommend that you send the parcel using a delivery service that requires a signature & insures you for the value of the goods.

You will receive an email confirming that we have received your return and are processing your exchange; you will receive a further email when the exchange has been dispatched. Our standard delivery times apply for exchanges

CANCELLATIONS

The United Kingdom's Distance Selling Regulations give you the right to cancel your order within 14 days and receive a full refund including the original postage charges.

Cancellations must be made in writing and can be emailed to: info@cheaney.co.uk

For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. Please contact us at info@cheaney.co.uk soon as possible after placing the order.

You are responsible for the delivery costs to return the item back to us

FAULTY / INCORRECT ITEMS

In the rare event that your product is faulty or we have made a mistake and sent you the wrong order please contact us by email info@cheaney.co.uk quoting your order number and our online team will respond as soon as possible.

RETURNS ADDRESS

Cheaney Shoes Limited 

69 Rushton Road

Desborough

Northants

NN14 2RR

United Kingdom

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