60 Day Returns Policy
Free UK Delivery On Orders Over £150
COVID-19

REFURBISHMENT SERVICE SUSPENDED | FACTORY CLOSED

The health and well being of our office, factory and retail employees and our wonderful customers will always take precedence for us as a business. With that in mind that we have decided to temporarily close all our retail stores and shut down our Northamptonshire factory until further notice.

Unfortunately this means that we cannot offer our refurbishment service. Any footwear currently with us will be completed once our factory reopens.

We have disabled the ability to purchase the refurbishment online and ask for customers to not send us their footwear for the time being

 

Refurbishment Service

With proper care, Cheaney shoes will give comfort, value and service over a considerable time. However, if after wear you wish to extend the life of your Cheaney shoes, we are able, because of the quality of the materials used in the original manufacturing process, to offer a full refurbishment service.

On arrival, the shoes are carefully assessed and placed on the original lasts. The soles and heels are removed, along with the welts and, if necessary, insoles. With skill and care, our craftsmen rebuild the shoe, using genuine components and reconstruct it to its original specifications.

It takes around 8-10 working weeks to refurbish a pair of Cheaney shoes undergoing, as they do, many of the same processes as when they were first made. New leather or rubber soles are fitted and stitched, using the traditional Goodyear welted process, prior to the heel being attached. Finally, the shoes are re-finished before being returned to you

We are only able to accept shoes for refurbishment that have not been previously repaired elsewhere

Frequently Asked Questions

CAN YOU REPAIR MY SHOES IF THEY'VE BEEN REPAIRED ELSEWHERE?

- Unfortunately no, if you have had your shoes repaired elsewhere we would not be able to offer our refurbishment service

CAN YOU REPAIR MY SHOES IF I HAVE HAD RUBBER STICK ON SOLES ATTACHED?

- Yes we can

CAN YOU ATTACH STICK ON RUBBER SOLES FOR ME?

- No we do not offer this service

CAN YOU ATTACH A METAL TOE TIP?

- No we do not offer this service

CAN YOU REPLACE THE ELASTIC ON MY CHELSEA BOOTS?

- No unfortunately we cant, as the elastic is stitched on when the upper is flat

 

Check out all Frequently Asked Questions

Top