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Refurbishment Service

With proper care, Cheaney shoes will give comfort, value and service over a considerable time. However, if after wear you wish to extend the life of your Cheaney shoes, we are able, because of the quality of the materials used in the original manufacturing process, to offer a full refurbishment service.

At the moment it's taking around 10 working weeks to refurbish a pair of Cheaney shoes undergoing, as they do, many of the same processes as when they were first made. 

YOU CAN NOW PAY ONLINE

  • You will be transfered to our new refurbishment website www.cheaneyrefurbishment.com to take payment
  • We can only accept payments via card
  • The refurbishment has to be purchased on its own (no other products are available on this site)
  • You will need to create a new account or checkout as a guest
  • Gift vouchers purchased on www.cheaney.co.uk are not usuable on the refurbishment site

REFURBISHMENT OPTIONS:

Standard Refurbishment

STANDARD REFURBISHMENT

£125

On arrival, the shoes are carefully assessed and placed on the original lasts. The soles and heels are removed, along with the welts and, if necessary, insoles. With skill and care, our crafts people rebuild the shoes, using genuine components and reconstruct it to its original specifications. Finally they are refinished in the shoe room and given new laces and box.

IMPERIAL REFURBISHMENT

£170

As they enter the factory, the shoes are carefully assessed and placed on the original lasts. The soles and heels are removed, along with the welts and, if necessary, insoles. With skill and care, our crafts people rebuild the shoes, using genuine imperial components and reconstruct it to its original specifications. Finally they are polished, boxed with new laces and then returned to you. The Imperial Refurbishment is only applicable to shoes from our Imperial Collection.

Imperial Refurbishment
Heels Only Refurbishment

HEELS ONLY

£45

On arrival, the shoes are carefully assessed and placed on the original lasts. The heels  are stripped off, keeping the sole intact. With skill and care, our crafts people rebuild the heel, using  genuine components and reconstruct it to its original specification. Finally they are polished, boxed with new laces and then returned to you.

WHAT TO DO AFTER PAYMENT:

1. Pack your footwear securely in a suitable box, make sure to remove any shoe trees & shoe bags

2. Print out a copy of the order confirmation and enclose it with your shoes

3. Create a Free Royal Mail Returns label by clicking the return my item(s) button below

4. Enter your order number as the reference

  • Your returns label will be emailed as a pdf file

5. Print and apply the label to your item ensuring you do not place any tape over the barcode so it can be easily scanned.

6. Drop off your item at a Post Office branch or Royal Mail Customer Service Point and then you’ll receive proof of posting

Or use Royal Mail's free label printing service

  • Simply show the ‘QR code’ in the email on your mobile phone at a Post Office branch or Royal Mail Customer Service Point and the label will be printed and attached to the parcel 

FIND A POST OFFICE BRANCH

7. We will email you to confirm we have received the parcel and again when the refurbishment process has started

Frequently Asked Questions

WHATS THE DIFFERENCE BETWEEN A STANDARD AND IMPERIAL REFURBISHMENT?

- The Imperial refurbishment is specifically for shoes from our Imperial Collection. They feature In-channel stitched oak bark leather soles. If you are unsure if your shoes are from this collection then please contact us

HOW LONG WILL IT TAKE TO REPAIR MY SHOES?

- For a Standard & Imperial Refurbishment it's currently taking around 10 working weeks

- For a Heel only repair its currently taking around 2 working weeks

CAN YOU REPAIR MY SHOES IF THEY'VE BEEN REPAIRED ELSEWHERE?

- Unfortunately no, if you have had your shoes repaired elsewhere we would not be able to offer our refurbishment service

CAN YOU REPAIR MY SHOES IF I HAVE HAD RUBBER STICK ON SOLES ATTACHED?

- Yes we can

CAN YOU ATTACH STICK ON RUBBER SOLES FOR ME?

- No we do not offer this service

CAN YOU ATTACH A METAL TOE TIP?

- No we do not offer this service

CAN YOU REPLACE THE ELASTIC ON MY CHELSEA BOOTS?

- No unfortunately we cant, as the elastic is stitched on when the upper is flat

DO YOU SHIP TO P.O BOX AND MAIL FORWARDING ADDRESSES?

- We’re unable to ship to any P.O Boxes or Mail forwarding companies. Make sure your order has a residential or work address to avoid your order being cancelled. 

FACTORY HOLIDAYS

Our factory is closed for annual holidays on the dates shown and therefore these dates will not count towards the estimated processing times of your repair.

2021

01 Jan - 04 Jan

01 Apr - 07 Apr

03 May - 04 May

28 May - 07 Jun

23 Jul - 09 Aug

24 Sep - 04 Oct

23 Dec - 04 Jan 

 

2022

03 Jan - 04 Jan

14 Apr - 20 Apr

02 May - 03 May

27 May - 06 Jun

21 July - 08 Aug

30 Sep - 10 Oct

23 Dec - 03 Jan

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