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Refurbishment Service temporarily Suspended

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COVID-19 - Update -January 6th 2020

Due to the latest national lockdown our Northamptonshire factory, head office and all UK stores are now temporarily closed. This means our refurbishment service is not currently available and we ask that you do not send your shoes to us at this time. Normal services will resume once the factory has re-opened and all outstanding repairs will be given the highest priority upon our return.

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With proper care, Cheaney shoes will give comfort, value and service over a considerable time. However, if after wear you wish to extend the life of your Cheaney shoes, we are able, because of the quality of the materials used in the original manufacturing process, to offer a full refurbishment service.

On arrival, the shoes are carefully assessed and placed on the original lasts. The soles and heels are removed, along with the welts and, if necessary, insoles. With skill and care, our craftsmen rebuild the shoe, using genuine components and reconstruct it to its original specifications.

At the moment it's taking around 10 working weeks to refurbish a pair of Cheaney shoes undergoing, as they do, many of the same processes as when they were first made. New leather or rubber soles are fitted and stitched, using the traditional Goodyear welted process, prior to the heel being attached. Finally, the shoes are re-finished before being returned to you

We are only able to accept shoes for refurbishment that have not been previously repaired elsewhere

The current cost of a refurbishment is £120

WHAT TO DO NEXT:

  1. Please wait until our factory is open again
  2. Download the new refurbishment form and fill in all details and enclose it with your shoes
  3. Pack your shoes securely and send them to us
  4. The cost to return the shoes to us is your responsibility and we recommend you choose a service which requires a signature.
  5. We will contact you when the refurbishment is complete to take payment


The address to send them to is:


Cheaney Shoes Ltd

Refurbishment Department

69 Rushton Road

Desborough

Northants

NN14 2RR

 

We will send you an email confirming that we have received your shoes and that the refurbishment process has started.

 

Frequently Asked Questions

CAN YOU REPAIR MY SHOES IF THEY'VE BEEN REPAIRED ELSEWHERE?

- Unfortunately no, if you have had your shoes repaired elsewhere we would not be able to offer our refurbishment service

CAN YOU REPAIR MY SHOES IF I HAVE HAD RUBBER STICK ON SOLES ATTACHED?

- Yes we can

CAN YOU ATTACH STICK ON RUBBER SOLES FOR ME?

- No we do not offer this service

CAN YOU ATTACH A METAL TOE TIP?

- No we do not offer this service

CAN YOU REPLACE THE ELASTIC ON MY CHELSEA BOOTS?

- No unfortunately we cant, as the elastic is stitched on when the upper is flat

Check out all Frequently Asked Questions

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