Free Returns
Free UK Delivery On Orders Over £150
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WHAT ARE THE BENEFITS OF REGISTERING FOR AN ACCOUNT?

- You can check out as a guest on our website. However, by creating an account with CHEANEY you will be able to enjoy the following benefits through your account:

  • Track your orders and review past purchases
  • Save items to your Wish List
  • Upload photos to our customer gallery
  • Manage your account details, order history and email preferences.

 

DO CHEANEY TAKE ORDERS OVER THE TELEPHONE?

- Yes, you can place an order with us over the telephone but this is only available for UK customers. Our number is 01536 760 383

Please note we can only ship to your billing address on telephone orders. If you require your delivery address to be different, please place the order online. 


DO YOU OFFER FREE DELIVERY?

- Yes on orders over £150 UK delivery will be free. For orders outside of the UK unfortunately there will be a delivery charge applicable.


HOW CAN I PAY?

- You can use credit/debit cards, Paypal, Amazon Pay and Apple Pay. Please note some services are not available in every country


CAN I TRACK MY DELIVERY?

- Yes, when your order has been dispatched we will send you an email containing the couriers tracking number


WHAT IS YOUR RETURNS POLICY?

- If you are not satisfied with your purchase for any reason, even if you simply change your mind, you have 30 days in which to return item to us for an exchange or refund.


DO YOU OFFER FREE RETURNS?

- Yes we offer a free return service from the UK and other selected countries. More information can be found on our Returns & Exchanges section


CAN I EXCHANGE AN ITEM?

- Yes you can return any item to us and request an exchange , please fill in the exchange section at the bottom of the returns form sent with your order. 


DO YOU SHIP TO MY COUNTRY?

- We ship worldwide to over 175 countries. Please visit our International delivery section for the countries we ship to, the courier used and the estimated delivery time. 

 

WHAT SIZE SHOULD I PURCHASE?

- We cannot advise what size you are from your foot measurements or drawings. We recommend you choose your normal size and go from there. The only way we can advise your size is if you visit one of our stores and be fitted. 


WHAT STYLES WOULD SUIT A HIGHER INSTEP?

- Look for styles with a 'Derby' or 'Gibson' type lace which allow more adjustment 


I PREFER A WIDER SHOE. WHAT WOULD YOU RECOMMEND? 

- For men look for shoes available in a wider G Fit or H Extra Wide . The standard F fitting 12508 last is also considered 'generous'. For women we have a few styles available in D+


WHAT POLISH SHOULD I USE?

- On every product page on our website there is a 'We Recommend Section' here you will see the accessories we recommend


DO YOU SELL REPLACEMENT LACES?

- Yes the most popular laces are now available to buy online


WHAT SIZE SHOE TREE SHOULD I ORDER?

- If your shoes are a half size you need to round down to the smaller size, so for example if your shoes are a 10.5 you would need to order the size 10 shoe tree.


DO YOU OFFER A REFURBISHMENT SERVICE?

- Yes we offer a full refurbishment service, you can find more information here


CAN YOU REPAIR MY SHOES IF THEY'VE BEEN REPAIRED ELSEWHERE?

- Unfortunately no, if you have had your shoes repaired elsewhere we would not be able to offer our refurbishment service

 

CAN YOU REPAIR MY SHOES IF I HAVE HAD RUBBER STICK ON SOLES ATTACHED?

- Yes we can

 

CAN YOU ATTACH STICK ON RUBBER SOLES FOR ME?

- No we do not offer this service

 

CAN YOU ATTACH A METAL TOE TIP?

- No we do not offer this service

 

CAN YOU REPLACE THE ELASTIC ON MY CHELSEA BOOTS?

- No unfortunately we cant, as the elastic is stitched on when the upper is flat

 

DO YOU SHIP TO P.O BOX AND MAIL FORWARDING ADDRESSES?

- We’re unable to ship to any P.O Boxes or Mail forwarding companies. Make sure your order has a residential or work address to avoid your order being cancelled.


DOES MY ORDER INCLUDE VAT?

- If you are placing an order with delivery to the UK & Europe your order will include VAT. Other country’s the VAT will be removed. It will show (EXCLUDES VAT) next to the price.


HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

- It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Cheaney invoice. Please check with your local tax office website for more information

 
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